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Operations or Departmental Manager Level 5. (V1.2)


Overview of V1.2

End-Point Assessment (EPA) is the final assessment for an apprentice. An apprentice cannot achieve their apprenticeship without passing the End-Point Assessment.

EPA is an opportunity for an apprentice to showcase what they have learnt during their apprenticeship for an Operations or Departmental Manager. This assessment includes a professional discussion and a project proposal, presentation and questioning.

The End-Point Assessment for Operations or Departmental Manager Level 5 can be carried out remotely or face-to-face.


Gateway requirements for an Operations or Departmental Manager Level 5 apprentice includes:

  • Evidence the apprentice has achieved Level 2 maths and English

  • Evidence of a complete portfolio of evidence demonstrating completion of knowledge, skills and behaviours

Assessment Method​

Professional Discussion Supported by a Portfolio of Evidence 

This element will take form as a professional discussion between the apprentice and the Independent End-Point Assessor. It gives the apprentice the opportunity to make detailed and proactive contributions to confirm their competency across the KSBs mapped to the method. The professional discussion will last 60 minutes.

Project Proposal, Presentation and Questioning

A project proposal involved the apprentice completing a relevant and defined piece of work that has a real business benefit. The project proposal is undertaken after the apprentice has gone through gateway. Apprentices will then prepare for and deliver a presentation that, along with the proposal appropriately covers the KSBs assigned to this method of assessment.


Apprentices will achieve an overall Distinction, Pass or Fail for their End- Point Assessment. You have to gain 100% of ‘Pass’ criteria to gain a Pass, and you need to gain 100% of both ‘Pass’ and ‘Distinction’ criteria to gain a distinction.

These results will be communicated within 10 days of assessment. Should a learner need to retake either or both assessment methods this will take place within 6 months of initial assessment.

*For details of the previous version of Operations or Departmental Manager Level 5 (Version1.1), please download and refer to the V1.1 fact sheet.

EPA Resources.

For all previous versions of our resources for this standard, please see below:

EPA Pricing

Remote Delivery £810pp

Face-to-Face Delivery £900pp

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